Our guarantee is the foundation of our commitment to providing you with an enjoyable and reliable shopping experience at StickemArchery.com. We are dedicated to making your shopping experience the best possible, and that's why we have a 100% satisfaction guarantee. If you aren't satisfied with anything you order from us, for any reason, simply send it back to us within 10 days, and we'll be happy to refund your credit card for the amount of the merchandise! Again, we want to make sure your shopping experience is the absolute best possible. If there is anything at all we can do to help you, just let us know! If you have any suggestions or comments, please Email Us firstname.lastname@example.org or call at 1-888-856-9501.
Return Policy and RMA Request Page
All returns require an RMA number. Please request an RMA number using the form below. We do not issue RMA numbers via telephone. THANK YOU!
Stick'em Archery accepts return requests for ten (10) days after delivery. Items must be in the original packaging in new and resalable condition. Buyer is responsible for all return shipping costs, unless a mistake in the order has been made by Stick'em Archery. Defective products are returnable for 10 days without restocking fees. We reserve the right to charge a 15% restocking fee per item for Returns. Shipping costs are non-refundable. Customers must request a return merchandise authorization (RMA) thru our website to receive instructions for returning the package. A RMA number will be issued with instructions for returning the package within four business days. Please note that RMA numbers will not be issued via telephone. All returns without a RMA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts.
Exchanges will be charged a $8.75 fee for return shipping. Exchanges are not subject to the restocking fee, just the return shipping fee.
Products damaged by the customer during installation may be given a partial refund or refused altogether. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days.
- Errors in your order must be reported within ten days.
- Errors made by Stick'em Archery will be taken care of at no additional expense to you. Errors are infrequent, but do happen. We will do everything we can to make your experience with us a positive one.
- Errors made by the customer, as in ordering the wrong size, will be subject to our Return or Exchange policy. Custom Arrows are not returnable.